Privacy & Cookies Statement for Accommodation Providers
We respect the privacy of our customers and the people we work with. We value the trust placed in us and are committed to protecting and safeguarding any personal information given to us.
VPI Hospitality Group LLC, (“VPIH) provides various online services to accommodation partners, such as online registration, an Extranet facility, dedicated apps, or other websites directed at accommodation providers to support them in their day-to-day business (the "VPI Hospitality Online Services for Accommodation Providers"). When accommodation providers complete the registration process, accommodation providers in most countries sign up with VPIHG but accommodation
This Privacy & Cookies Statement for Accommodation Partners, which we update from time to time, describes how VPIHG uses and processes personal information obtained in the course of the registration process, throughout the business relationship, and as part of the use of the VPIHC B2B Online Services for Accommodation Providers.
What kinds of personal information does VPI Hospitality collect?
In order to register an accommodation provider, VPIHC asks for the names and contact details (email, fax, and phone) of the owners, those providing the accommodations, or their representatives. Such data may be considered personal information. When a registration has been completed and an accommodation provider has been accepted, access is granted to the VPIHC Extranet, including specific apps. When using the VPIHC Online Services, VPIH collects such information as IP addresses, browser types, operating systems, application versions, language settings, and page visits.
Why does VPI Hospitality collect, use and share personal information?
• Registration and account administration. Here VPIH uses personal information to register your property and to allow you and VPIH to administer and manage your property account. If you have not finalized the online registration, we may email you a reminder to carry on with the registration. We believe that this additional service is useful to our accommodation partners, because it allows them to carry on with the registration without having to fill in all the registration details from scratch. Reminder emails contain an unsubscribe option that you can use if you do not want us to send you any more messages.
• Communications. VPIHG also uses personal details to send necessary emails, faxes, and text messages about reservations. These necessary communications to the designated contact persons include reservation confirmations, reservation cancellations, requests from potential or existing accommodation partners, follow-ups to bookers’ requests, and information about new features and services on the Extranet and your property’s webpage.
• VPIHG offers accommodation providers various means to communicate with its guests. Accommodation providers can contact VPIHG to forward information or questions about reservations to guests or directly communicate by use of alias emails, which always include VPIHG as a recipient. VPIHG may access communications and uses automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide guests with information and offers that we believe may be of interest to them; and customer or technical support. Note, all communications sent or received using VPIHG communication tools will be received and stored by VPIHG Analytics, improvements, and research. We use personal information to inform our accommodation providers about possible improvements that can be made to their property’s presentation and about how they use the Extranet. We also invite our accommodation providers to take part in surveys such as market research, to share experiences through blogs for example, and to analyze how to improve the user experience, functionality, and quality of our Extranet, property presentation, and services.
• Fraud detection and prevention. We process personal information in order to investigate, prevent, and detect fraud and other illegal or violating activities. This may be personal information you have provided to us or, for example, for verification purposes as part of the registration process, personal information obtained from third-party sources. We may also use this information to facilitate prosecution where necessary. We reserve the right, when legally required or strictly necessary, to disclose personal information in relation to our accommodation providers to law enforcement authorities, investigative organizations, and other entities of the Priceline Corporate Group of which VPIHG is a part.
Note that property information, including the name of the property, will be used in accordance with the General Delivery Terms as part of the separately executed Accommodation Agreement. By sharing other people’s personal data in relation to your property, you confirm that these individuals have agreed to have their personal data shared with and used by VPIHG in accordance with this policy.
What is a cookie?
A cookie is a small amount of data that's placed in the browser of your computer or on your mobile device. First-party cookies are cookies which are served by the entity operating the domain through which the cookie is served. VPIHG own cookies are therefore first-party cookies. If we allow others to serve cookies through the VPIHG websites and apps, these cookies are called third-party cookies. There's also a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes and where necessary, will a cookie have a longer lifespan.
Besides cookies, other similar tracking technologies are also used. These can include web beacons (also known as pixel tags, web bugs, or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement, or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They're also used to serve and read cookies in your browser. Tracking URLs are used to understand how referring websites lead users to the VPIHG websites or apps. SDKs are small pieces of code included in apps, which function like cookies and web beacons.
All these technologies are together referred to hereafter as “cookies."
Webpages have no memory. If you're surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website.
Do all cookies do the same thing?
No, there are different types of cookies, and different ways of using them. Cookies can be categorized according to their function, their lifespan, and according to who places them on a website.
We try to give our users an advanced and user-friendly website in accordance with their needs and wishes. To achieve this, our website uses the following types of cookies:
• Technical cookies: We use technical cookies to show you our website, to enable it to function correctly, create your account, sign you in and manage your property’s bookings. These technical cookies are absolutely necessary for our website to function properly.
• Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred language. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
• Analytics cookies: We use these cookies to gain insight into how our accommodation partners use the website, to find out what works and what doesn’t, to optimize and improve our website and mobile platforms, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text you type while using our website.
• Commercial Cookies: We use third-party cookies, as well as our own, to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it's based on browsing activities, such as going through the registration process.
What're your choices?
To learn more about cookies and how to manage or delete them, you can visit allaboutcookies.org. In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can choose which cookies to accept and which to reject. Where you can find these settings depends on which browser you use. Use the Help section of your browser to locate the settings you need.
If you decide not to accept certain technical and/or functional cookies, you might not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. If a common standard is later developed which defines what exactly is meant by “Do Not Track” browser signals, we will review this policy.
• Advertising: When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of behavioral advertising. Visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of an NAI member's behavioral advertising program, just check the box that corresponds to the company you want to opt out of. You might also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertisements. Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings. Remember that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads customized to your web preferences and browsing patterns.
• Analytics: To control the collection of data for analytical purposes through Google Analytics from certain browser types, you might want to visit the following link: Google Analytics Opt-out Browser Add-on (only for desktop).
What security procedures does VPI Hospitality Group have in place to safeguard your personal information?
In accordance with United Staten data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
How can you control the personal information you have given to VPI Hospitality Group?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us, using the email address stated below. Write "Request personal information" in the subject line of your email.
You can also contact us if you believe the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Statement. Please email or write to us using the contact details listed below. We'll handle your request in accordance with the applicable Dutch data protection law.
Who is responsible for the processing of personal information of the
VPI Hospitality Group Online Services for Accommodation Providers?
VPIHG controls the processing of personal information collected from the VPIHG Online Services for Accommodation Providers. VPIHG B. is a private, limited liability company, incorporated under the laws of the Netherlands and has its offices at 215 Celebration Place. Suite 520 Celebration, Florida 34747
. If you have any suggestions, requests, or comments about privacy, personal data, and how we handle personal information, please send an email to firstname.lastname@example.org
You agree not to use, and not to allow third parties to use, the VPI Hospitality Services for other purposes than agreed to in the Master Agreement, and not:
• To send unsolicited commercial emails to guests
• To make misrepresentations, including hiding your identity
• To upload viruses, malware, or other malicious code
• To alter, disable, or circumvent any processes built into the VPI Hospitality systems
• To damage, disable, impair, and/or overburden the VPI Hospitality systems
• To reverse engineer any of the features offered by VPI Hospitality
• To copy and further use the VPI Hospitality trademarks unless explicitly agreed to by VPI Hospitality
• To disclose, share or resell any login details
• To grant access to the VPI Hospitality systems to third parties for commercial or any other reason without VPI Hospitality explicit written agreement
• To use the VPI Hospitality Services in violation of applicable law, including the legal rights of others – this includes uploading content that violates third-party intellectual property rights
Any loss or misuse of login credentials must immediately be reported to security@vpihospitalitycom